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Support Center > Repair Guide

If your miner is not working properly, we want to fix the issue as soon as possible. To do that we need your help – please follow these instructions and let us know the details of the problem.

A 180-day warranty is provided starting from the shipping date. The package of fault miners or parts must be ship out from yourself within that 180-day period, otherwise the warranty will be void.

The repair process:

1. Locate the fault part and confirm the problem.

2. Prepare the shipment.

3. Send a email to miner_support@innosilicon.com.cn to tell us the tracking number, the packing list and other info which is needed.

4. Instructions for out of warranty repair.

Here are the details:

1. Locate the fault part and confirm the problem.

a. If you are able to troubleshoot and are certain which part/unit is faulty you can arrange the shipment and send us the email.

b. If you are not certain how to locate the faulty part/unit, please contact us via email or skype.

Email: miner_support@innosilicon.com.cn

Skype: live:miner_support

c. If the hashboard/PSU is burnt, oxidized, broken or the PIN on it is fallen off, it will be scrapped and can not be fixed. Please do not return it anymore.

d. If the customer removes/replaces any components especially hashboards without the permission from Innosilicon, for technical reasons the miner/hash board cannot be repaired. All the hash boards in the same miner must have the same serial numbers.

e. Please only ship whole miners, hash boards, control boards and PSU to our repair centers. Other accessory parts will be discarded during customs clearance.

2. Prepare the shipment.

http://www.innosilicon.com/uploadfile/file/Return-For-Repair.pdf

3. Send a email to miner_support@innosilicon.com.cn to tell us the tracking number, the packing list and other info which is needed.

Instructions for out of warranty repair
  1. If you are not sure whether the miner is out of warranty, please contact us to confirm that.
  2. If your machine is out of warranty you can send the parts or machine to Innosilicon for paid repair.
  3. Firstly. Please contact us first before returning for repair.
  4. Secondly. Please arrange your shipment, Be sure to pack parts well before shipping out.
  5. Thirdly. The bill will be sent to you once the machine is repaired.
  6. Fourthly. Be sure to pack parts well before shipping out.
  7. If the boards get damaged during transport, we cannot repair them.