Please make sure your farm use proper cooling, dust filter and 16A AC cable to meet the proper operating condition requirements. Humidity <75%, AC voltage 210~240V, Power supply AC input current 16A, dust <0.5 Mg/m3.
1. Delivery time: Shipping in 7 business days after full payment confirmation. First pay, first served.
Notice: Due to the COVID-19 pandemic, the transportation may be affected to some extent. Delivery will be arranged according to actual situation.
2. As the customs policy is different from country to country, the shipping cost we charge will not include import customs clearance fee or tariff if any.
3. Please be aware: PSU is inclusive, and the PSU we provide is specially customized for our miners. Since customers require different types of plugs, the PSU does not contain 220V AC cables. You can order IEC C19 AC power cable to use with the PSU.
4. Please purchase AC cable with 3*1.5 specifications, and 3 wire cores with diameter no less than 1.5mm.
5. Please write the recipient’s name, contact information and address carefully. We will ship according to the information given to us. You will be responsible for any damages or losses caused by errors in the information.
6. We guarantee the safety of the goods until they are in the hands of the shipping carrier. Once the shipping carrier has accepted the goods, the ownership of them will be transferred to customers. Any damage or losses of the goods during transport and import customs clearance will be charged to the buyers.
7. In order to increase the in-transit security of the high-value miner, we are implementing insurance fees with the shipping fees, starting from December 26th, 2017. We will use the company name (if not available, then the name of the buyer) as the insured party. Please make sure that the information is correct.
All the A11 will be tested by factory before shipment and certified by Innosilicon. The post-sales service policy is as follows. After payment, your order will be processed immediately.
180 days parts warranty for any miners directly purchased from Innosilicon (counting upon miner arrival). If any problem, please leave an after-sales message on our message board. Our technical support team will get in touch with you ASAP.
Please don’t send any machine or parts without contacting the technical support team first. Any loss or damage as a result of lack of contact will be the responsibility of the customer.
The price of miners may be adjusted at any time without prior notice or price compensation to customers.
The warranty expires in the following cases:
If above case happens, services of your miner maintenance will be charged. For the specific procedures, please refer to the after-sales process.
Note: Please ensure your miners be taken care in a proper farm with cooling and dust filter conditions. Warranty expires if you overclock miners or running miners at excessive heat or dust conditions beyond our target range.